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First Class Operations | Operational Clarity for Marketing Agencies
The Operations Platform for Marketing Agencies

Welcome to the

First Class Operations Tool Suite

Most agency owners are making capacity, hiring, and pricing decisions with incomplete information. This app changes that. Get specific numbers about your agency in minutes, not months.

Can you answer this about your agency?
Do you know your exact capacity ceiling?
If not, the app will tell you in minutes.

Free account includes 2 Alpha Tools — No credit card required

Included in Your Free Account No Credit Card

Two Questions Every Agency Owner Needs Answered. Two Free Tools That Answer Them.

Question 01
Is my agency model actually built to be profitable?

Or are you working harder each year to stay in the same place? Revenue growing but profit not following is almost always a model problem, not a sales problem.

Question 02
Which of my services are genuinely making money?

And which ones are being quietly subsidized by the rest of your business? The service you're most known for is sometimes the one with the worst margin.

1

Create a free account

Takes under a minute. No credit card. No commitment.

2

Run either free tool

Answer questions about your agency. Takes 10 to 20 minutes.

3

Get your numbers

Walk away with specific data about your agency that most owners never have.

These are early-access alpha tools. They are fully functional and will give you real, useful answers today. But they are in active development. Outputs, formats, and features will evolve as we refine them based on feedback. Think of this as getting access to something useful early, knowing it will only get better.

Free

Agency Operating Model Builder

Find out whether your agency model is built to be profitable, or whether you're working harder each year just to stay in the same place.

Most agencies grow in revenue and wonder why profit doesn't follow. This tool calculates the economic rules of your specific agency model, so you can see exactly why margins feel thin and what needs to change.

Revenue per team member Required client count Gross margin health score Capacity utilization rate
Run This Tool Free
Free

Service Profitability Controller

Find out which services are actually making you money and which ones are quietly subsidized by the rest of your business.

Revenue looks one way. Profitability looks completely different. This tool breaks down every service line by true margin, effective hourly rate, and scalability, so you know what to grow, what to fix, and what to cut.

Gross margin by service Effective hourly rate Profitability-Scalability Matrix Grow / Maintain / Sunset guidance
Run This Tool Free

Both tools are free inside your account.

Create a free account and they are the first two tools you see. No credit card. No trial period. Just answers.

Create Free Account

Want to Go Deeper?

The free tools answer two big questions. The rest of the suite answers everything else. Capacity, efficiency, profitability, hiring, scale readiness, and more.

Tool Suite Dashboard
Diagnostic Tool
Tool Results
Limited Time Offers
Only 10 Spots
Founding Member

All Access: Lifetime

Own every tool in the suite forever, for a one-time payment. No subscriptions. No renewals. Just complete operational visibility whenever you need it.

One-Time Payment. Yours Forever.

This founding member offer is limited to 10 agencies. When those spots are gone, lifetime access is gone. The tools are evergreen and will keep working for your business for years.

All 23 tools included
Every Capacity Tool Every Profitability Tool Every Efficiency Tool + All Future Updates
Get Lifetime Access
Beta Offer

5 Tools for $4.97

Get 5 more diagnostic tools for less than the cost of a coffee, while this limited-time beta price is still available.

$4.97 one-time payment

This is an introductory beta price. Use the tools, get real insights into your agency's capacity, profitability, and scale readiness, and help shape what we build next. Price will increase when beta ends.

5 tools included
Profit Leak Calculator Scale Readiness Calculator Strategic Identity Calculator + 2 more
Get 5 Tools for $4.97

Five more toolpacks available covering capacity, efficiency, growth, operations, and strategic clarity.

The Decisions You're Making Without the Right Information

These blind spots don't show up on your P&L until it's too late. The app shows you what's actually happening before it becomes a crisis.

You're accepting clients without knowing your real ceiling

You say yes and figure it out later. The tool shows you the exact point where quality breaks, so you can make the call before you're in it.

Revenue is up but you can't feel it in the bank

One or two clients or service lines are quietly subsidized by everything else. The app names them so you can fix the model, not just work harder.

You're undercharging but you can't prove it

You suspect pricing is off but don't have the numbers to back it up. Effective hourly rate data makes the conversation with yourself, or a client, much easier.

Every hire is a reaction to something breaking

You add headcount when you're already behind. The tools show you when to hire, who to hire, and what it actually costs to wait.

When You Need Someone in the Room

The app tells you what is wrong. These services put an expert alongside you to fix it.

One-Time Session

3-Hour Live Operations Audit

Everything on one call. Your five biggest operational bottlenecks identified, prioritized, and with a clear action plan before the call ends. Many clients call it the most useful three hours they have spent on their business.

  • Five bottlenecks identified and ranked by impact
  • Clear action plan you can start the next day
  • A low-risk way to see what working together looks like

$1,699 one-time

Book the Audit
Ongoing Partnership

Fractional COO Services

Stop being the only person carrying the operational weight of your business. Monthly partnerships and focused project engagements that give you senior-level operational leadership without the cost of a full-time executive.

  • Systems built so the business runs without you in every decision
  • Hiring, capacity, and scale decisions made with real data
  • Month-to-month. No long-term contracts.

Monthly partnership or project-based

See How It Works

Built for Marketing Agencies

Designed specifically for agencies, but any service business managing clients, capacity, and profitability will recognize themselves in these tools.

Digital Marketing Agencies
Creative and Design Agencies
SEO and Content Agencies
Web Development Shops
PR and Communications Firms
Video and Media Production
Consultancies
Other Service Businesses
Denise O'Donnell

"I built this app because I've seen too many agency owners carry the weight of operations alone, making decisions blind. Now you can see exactly what's happening in your business in minutes, not months."

Denise O'Donnell
Founder, First Class Operations
Read full profile
Get Started Free

Stop Guessing. Start Knowing.

Create a free account and run your first diagnostic today. The two free tools alone will show you things about your agency you have never had in writing before.

2
Free Tools Included
20+
Total Diagnostics
3-20
Minutes Per Tool
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