Privacy Policy and Terms of Service
Effective Date: Wednesday July 9th 2025
Last Updated: Tuesday January 27th 2026
This Privacy Policy explains how First Class Operations, a business registered in the State of Indiana, United States (“Company,” “we,” “our,” or “us”), collects, uses, stores, discloses, and protects information when you access or use our websites, software applications, digital tools, dashboards, calculators, assessments, courses, content, or services (collectively, the “Services”).
This policy applies to all users of:
firstclassops.com
tools.firstclassops.com
Any related subdomains, applications, or digital products operated by First Class Operations
By accessing or using the Services, you acknowledge that you have read, understood, and agree to this Privacy Policy and consent to the collection and use of information as described below.
1. Information We Collect
A. Information You Voluntarily Provide
We collect personal and business information that you voluntarily provide when you:
Create an account or user profile
Log in to the tools platform
Complete forms, assessments, calculators, or diagnostics
Purchase or access courses, tools, or services
Submit inputs, responses, or data into tools or dashboards
Communicate with us via email, forms, or support channels
This may include, but is not limited to:
Full name
Email address
Username and account credentials
Company or business name
Phone number
Billing and payment information
Tool inputs, responses, uploaded data, and saved outputs
B. Information Collected Automatically
When you access the Services, we may automatically collect technical and usage data, including:
IP address
Browser type and version
Device type and operating system
Session data and interaction behavior
Pages visited, timestamps, and referring URLs
Authentication and login activity
This data is used for security, analytics, performance optimization, and system integrity.
C. Cookies and Tracking Technologies
We use cookies, session storage, pixels, and similar technologies to:
Maintain authentication sessions
Improve platform performance
Analyze usage trends
Enhance user experience
You may control cookie preferences through your browser settings. Disabling cookies may impact functionality of the Services.
2. How We Use Your Information
We use collected information to:
Provide, operate, and maintain the Services
Authenticate users and manage accounts
Deliver tools, diagnostics, dashboards, and outputs
Store user progress, saved inputs, and results
Process payments and transactions
Provide customer support and communications
Improve product performance and user experience
Monitor security, fraud, and system abuse
Comply with legal, regulatory, and contractual obligations
We do not sell, rent, or trade your personal information.
3. Tool Data, Outputs, and Decision Responsibility
Data entered into calculators, diagnostics, assessments, or tools is used to generate informational outputs only.
You acknowledge and agree that:
Tool outputs are informational and educational in nature
Outputs do not constitute legal, financial, accounting, medical, or professional advice
You are solely responsible for how you interpret and apply any results or insights
First Class Operations is not responsible for decisions made based on tool outputs.
4. Sharing and Disclosure of Information
We may share information only as necessary with:
Trusted third-party service providers (e.g., hosting, analytics, payment processors)
Infrastructure and security providers supporting the Services
Legal or regulatory authorities if required by law
Successors or acquirers in the event of a merger, acquisition, or asset sale
All third parties are required to maintain appropriate confidentiality and security standards.
We are not responsible for the independent privacy practices of third-party platforms.
5. Data Storage, Security, and Infrastructure
We use industry-standard administrative, technical, and organizational safeguards to protect your data, including:
Secure hosting environments
Encrypted communications where applicable
Access controls and authentication systems
However, no system is entirely secure. By using the Services, you acknowledge and accept this risk.
6. Data Retention
We retain personal and tool-related data for as long as necessary to:
Provide the Services
Maintain account history and saved outputs
Comply with legal and regulatory obligations
Enforce our agreements
You may request deletion of your data, subject to legal retention requirements.
7. Your Rights and Choices
Depending on your location, you may have rights under applicable laws, including GDPR and CCPA, such as:
Accessing your personal data
Correcting inaccurate data
Requesting deletion
Restricting or objecting to processing
Opting out of marketing communications
Requests may be submitted to [email protected].
We reserve the right to verify your identity before fulfilling requests.
8. Children’s Privacy
Our Services are intended for users aged 18 and older. We do not knowingly collect personal data from minors. If you believe a minor has provided us data, contact us immediately.
9. International Data Transfers
If you access the Services outside the United States, you acknowledge and consent that your data may be transferred to, stored, and processed in the United States, where data protection laws may differ.
10. Updates to This Policy
We may update this Privacy Policy at any time. Changes will be posted with an updated “Last Updated” date. Continued use of the Services constitutes acceptance of the revised policy.
11. Governing Law
This Privacy Policy is governed by the laws of the State of Indiana, United States of America.
12. Contact
For privacy-related questions or requests, contact: