Privacy Policy and Terms of Service
Privacy Policy
Effective Date: Wednesday July 9th 2025
Last Updated: Wednesday July 9th 2025
This Privacy Policy outlines how First Class Operations, a business registered in the State of Indiana, USA (“Company,” “we,” “our,” or “us”), collects, uses, discloses, and protects your information when you access or use our websites, digital products, services, or engage with us in any manner (collectively, the “Services”).
By using our Services, you acknowledge that you have read and agree to the terms of this Privacy Policy and consent to the collection and use of your data as described.
1. Information We Collect
A. Personal Information You Voluntarily Provide
We collect personal data you provide when:
• Purchasing or accessing courses, tools, eBooks, or services
• Registering for an account or filling out a form
• Submitting responses through calculators or assessments
• Communicating with us directly
This may include:
• Full name
• Email address
• Business name
• Payment and billing information
• Submitted answers and tool inputs
B. Information Collected Automatically
We may automatically collect:
• IP address
• Browser and device type
• Usage data, including session behavior and traffic sources
• Cookies and similar tracking data
C. Cookies and Similar Technologies
We use cookies, tracking pixels, and analytics tools to enhance your experience. You can control cookie settings in your browser, but disabling cookies may affect functionality.
2. How We Use Your Information
We use collected data to:
• Deliver and optimize the Services
• Process transactions
• Provide customer service
• Send transactional or promotional communications
• Analyze trends and improve user experience
• Meet legal and regulatory obligations
We do not sell or lease your personal information.
3. Sharing and Disclosure
We may share information with:
• Trusted third-party service providers under strict confidentiality agreements
• Government agencies or legal authorities if required to comply with the law
• Successors in the event of a business acquisition or merger
We are not responsible for the actions of third parties who are provided access to your information per this policy.
4. Data Security
We implement industry-standard administrative, physical, and technical safeguards. However, no system is entirely secure. You agree that you use our Services at your own risk.
5. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
6. Your Rights
You may:
• Request access to or correction of your personal data
• Request deletion, subject to legal retention requirements
• Opt out of marketing communications
• Exercise rights under applicable data protection laws (e.g., GDPR, CCPA)
Submit any such request to [email protected]. We reserve the right to verify identity before processing requests.
7. Children’s Privacy
Our Services are intended for users age 18 and older. We do not knowingly collect or solicit data from minors. If you believe we have done so, please contact us immediately.
8. International Data Transfers
If you are located outside the United States, you acknowledge and consent that your data may be processed and stored in the U.S., where data protection laws may differ.
9. Updates to This Policy
We reserve the right to modify this Privacy Policy at any time. Updates will be posted with a new “Effective Date.” Continued use of the Services constitutes acceptance of the revised terms.
10. Governing Law
This policy is governed by the laws of the State of Indiana, United States of America.
11. Contact
For questions about this policy, contact: [email protected]
Terms of Service
Effective Date: [Insert Date]
Last Updated: [Insert Date]
These Terms of Service (“Terms”) form a binding agreement between you (“User,” “you,” or “your”) and First Class Operations, located in Indiana, USA (“Company,” “we,” “us,” or “our”), governing your use of our website, online courses, digital tools, eBooks, assessments, and other offerings (the “Services”).
By accessing or using the Services, you agree to be legally bound by these Terms. If you do not agree, discontinue use immediately.
1. Eligibility & User Conduct
You must be at least 18 years old and capable of entering a legally binding contract. You agree not to:
• Use our Services for any unlawful purpose
• Misrepresent your identity or affiliation
• Share or distribute proprietary materials without authorization
• Disrupt or attempt to compromise our systems or content
Violation of these terms may result in termination of access, with or without notice.
2. Intellectual Property & Usage Restrictions
All content—courses, calculators, guides, graphics, videos, text, software, tools, branding, and documentation—is protected by U.S. and international intellectual property laws.
You may not:
• Copy, reproduce, distribute, or modify any content
• Use our materials for commercial or competitive purposes without written consent
• Share access credentials or allow third-party use
• Claim any rights or ownership in our proprietary tools or frameworks
Violation constitutes intellectual property infringement and may result in legal action.
3. Fees, Payment, and Refunds
All payments must be made in full prior to accessing paid content. We use secure third-party processors.
Refunds: Unless explicitly stated otherwise in writing or on the sales page, all purchases are final and non-refundable. Refund requests will only be considered in accordance with any posted satisfaction guarantee (if offered).
We reserve the right to update pricing at any time without prior notice.
4. No Warranties or Guarantees
The Services are provided “as is” and “as available” without warranties of any kind. We do not guarantee:
• Specific results from using our courses or tools
• The accuracy or applicability of content to your business
• That tools, calculators, or dashboards are error-free
You acknowledge that you are solely responsible for implementing or acting upon any advice, data, or strategy provided and that success depends on factors beyond our control.
5. Limitation of Liability
To the maximum extent allowed by law, First Class Operations shall not be liable for any:
• Direct, indirect, incidental, consequential, or punitive damages
• Lost profits, lost opportunities, or data loss
• Business interruption or system failure
• Legal or regulatory actions arising from your use of our materials
You expressly agree to hold us harmless from all claims or damages arising from your use or misuse of the Services and to assume full responsibility for any decisions made using our tools, frameworks, or recommendations.
6. Account Security & Access
You are responsible for maintaining the confidentiality of your account credentials. We are not liable for unauthorized access resulting from your negligence. We may suspend or terminate access for any reason, including abuse, violation of these Terms, or payment issues.
7. Third-Party Links & Services
We may integrate with or link to third-party services, each governed by its own terms. We do not control or endorse third-party content and are not liable for any damages arising from their use.
8. Modification, Availability & Termination
We reserve the right to modify, upgrade, or discontinue any part of the Services at any time. We may deny or restrict access to any user at our sole discretion. We may update these Terms without prior notice. Your continued use of the Services constitutes acceptance of the updated Terms.
9. Governing Law & Jurisdiction
These Terms are governed by and construed in accordance with the laws of the State of Indiana, United States. You consent to the exclusive jurisdiction of the state and federal courts located in Indiana for any dispute.
10. Entire Agreement
These Terms, together with our Privacy Policy and any posted terms on specific product pages, constitute the entire agreement between you and First Class Operations. No oral or written statements outside of this agreement shall be binding.
11. Contact
For questions or legal inquiries, please contact: [email protected]