The Tool Suite for Marketing Agencies.
20+ diagnostic tools that give you specific numbers about your agency's capacity, profitability, and operations. In minutes. Not months.
2 free tools included with every account. No credit card.
Two questions every agency owner needs answered. Two free tools that answer them.
Early-access alpha tools. Fully functional today. Outputs and features will evolve as we refine based on your feedback. Getting access early means it will only get better from here.
Agency Operating Model Builder
Whether your agency model is actually built to be profitable, or whether you're working harder each year just to stay in the same place.
Most agencies grow in revenue and wonder why profit doesn't follow. This tool calculates the economic rules of your specific model so you can see exactly why margins feel thin, what needs to change, and whether the business you're building is one that can actually scale.
Run This Tool FreeService Profitability Controller
Which of your services are genuinely making money, and which ones are being quietly subsidized by the rest of your business.
Revenue from a service and profitability from a service are almost never the same number. This tool breaks down every service line by true margin, effective hourly rate, and scalability so you know exactly what to grow, what to fix, and what to stop offering.
Run This Tool FreeBoth tools are free. Create an account and they are the first two things you see. No credit card. No trial period.
Create Free AccountThe numbers most owners have never seen about their own business.
These are not hypothetical problems. They are what agency owners discover when they run the tools for the first time.
Your biggest revenue client is not your most profitable one
Delivery complexity, scope creep, and underpriced legacy deals mean the client you work hardest for is often paying you the least in real margin.
You hit capacity before you realized it
Most agencies are already over capacity before the signals show up. The breaking point is gradual, then sudden. The tools show you exactly where you are.
One service line is subsidized by the rest
The service you're most known for or most proud of is sometimes the one with the worst margin. The Profitability-Scalability Matrix makes this impossible to ignore.
Your pricing has not kept up with your costs
Effective hourly rate calculations often reveal that rates set two or three years ago no longer reflect team size, delivery complexity, or overhead.
What is a diagnostic tool, exactly?
Each tool in the app is a guided input-output system. You answer questions about your agency. The tool returns a specific set of numbers, scores, and recommendations tailored to what you entered.
No generic advice. No recycled frameworks. Just numbers that are specific to your agency.
You answer questions
Team size, client count, revenue, delivery hours. Each tool asks what it needs.
The tool does the math
Calculations that would take a consultant hours to work through happen instantly.
You get specific numbers
Not general advice. Actual figures, scores, and recommendations for your agency.
Rerun as you grow
Run the same tool quarterly. Watch how your numbers change as you scale.
Every Answer Your Agency Is Missing
The free tools answer two foundational questions. The rest of the suite covers everything else that determines whether your agency can scale without breaking.
Know before you say yes
Client Capacity Planner
Calculate exactly how many more clients you can take before quality suffers or your team breaks under the weight.
Find where hours disappear
Time Value Analyzer
Uncover the 3 to 5 hours per client that vanish into operational friction, rework, and unclear processes you are absorbing but not billing.
Hire before things break
Hiring Readiness Calculator
Know the right moment to hire. Before burnout and before quality drops, but after the revenue can genuinely sustain the cost.
Scale without the chaos
Scale Readiness Calculator
Identify which systems break first when you grow. Fix the right things now so growth feels like progress, not a slow-motion emergency.
See where profit actually goes
Profit Leak Diagnostic
Find the hidden inefficiencies draining your margins that never appear on a P&L. Every agency has them. Most owners just do not know where to look.
Know which clients are worth keeping
Client Profitability Calculator
See true profit per client including hidden delivery costs. Which accounts are worth keeping and which cost more than they bring in.
These are 6 of the 20+ tools inside the app. The full suite covers strategy, capacity, efficiency, profitability, and leadership.
See All ToolpacksEvery Toolpack, Explained
Start free. Go deeper when you are ready. Every toolpack is built around a specific operational problem your agency is likely dealing with right now.
All Access: Lifetime
Own every tool in the suite forever, for a single one-time payment. No subscriptions. No renewals.
This founding member offer is limited to 10 agencies. When those spots are gone, lifetime access is gone permanently. The tools are evergreen and will keep working for your business for years to come.
5 Tools for $4.97
Get five diagnostic tools for less than the cost of a coffee, while this introductory beta price is still available.
This is an introductory beta price. Use the tools, get real insight into your agency's capacity, profitability, and scale readiness, and help shape what we build next. Price will increase when beta ends.
Capacity Diagnostics
Answer the question most agencies avoid: do we actually have capacity, or are we just coping?
Five tools that expose where work is breaking down, where leadership is stretched, and what is required to scale without burning out your team.
Efficiency Instruments
Find out where your time is actually going, and whether it is worth what it is costing you.
These tools reveal which work creates value, which drains margin, and which clients or tasks are quietly holding your business back.
Growth Infrastructure
Build what needs to exist before you add more clients, more team, or more complexity.
Growth is not a sales problem. It is an infrastructure problem. These tools help you move from managing work to leading a business that can scale without heroics.
Operational Systems
Create consistency and visibility across the day-to-day work that keeps your agency running.
These tools standardize how work flows through your business and make performance visible so you can see problems early instead of when they are expensive.
Strategic Clarity Layer
Define what you are building and why it works, so every decision has a foundation instead of being made reactively.
The most expensive problem in any agency is operating without a clear strategic foundation. These tools create alignment between vision, pricing, and execution.
Start with two free tools. See what you've been missing.
Create your account and both free tools are waiting for you. No trial period. No upgrade required. Just your numbers.
Takes under a minute to get started.
When You Need Someone in the Room
The app tells you what is wrong. These services put an expert alongside you to fix it.
3-Hour Live Operations Audit
Everything on one call. Your five biggest operational bottlenecks identified, prioritized, and with a clear action plan before the call ends.
- Five bottlenecks identified and ranked by impact
- A clear action plan you can start the next day
- A low-risk way to see what working together looks like
$1,699 one-time
Book the AuditFractional COO Services
Stop being the only person carrying the operational weight. Senior-level operational leadership without the cost of a full-time executive.
- Systems built so the business runs without you in every decision
- Hiring, capacity, and scale decisions made with real data
- Month-to-month. No long-term contracts.
Monthly partnership or project-based
See How It WorksCommon Questions
Create a free account at tools.firstclassops.com. No credit card required. The Agency Operating Model Builder and Service Profitability Controller are both available immediately after signup. You can run them as many times as you need.
The two free tools are in active development. They are fully functional and will give you real answers today. But as we gather feedback and refine them, the outputs, formats, and features will evolve. You are getting access to something useful early, with the understanding that it will only improve over time.
The beta offer is a one-time payment of $4.97 for access to 5 tools. This is not a subscription. When the beta period ends, pricing will increase. If you can see this offer, it is still available.
Most tools take 3 to 20 minutes depending on complexity. The two free alpha tools typically take 10 to 20 minutes for a thorough run. You answer questions about your operations and the tool returns specific numbers and recommendations immediately.
No expertise required. Each tool guides you through simple questions about team size, clients, revenue, and delivery. The tool then translates your inputs into specific operational insights that would take a consultant weeks to develop.
Yes, unlimited times. Running diagnostics quarterly, or before major decisions, gives you a current picture of where your agency stands. The answers change as your business does.
Yes. This is a founding member offer limited to 10 agencies. If you can see it on the page, a spot is still available. Once the 10 spots are filled, the lifetime option is removed permanently.
The tools are designed with marketing agencies in mind, but any service business managing clients, capacity, and profitability will find them valuable. Consultancies, design studios, development shops, and professional service firms face the same operational challenges. The frameworks apply across service industries.
Your operational data is encrypted and stays in your private account. We do not sell or share your business information with third parties.
The Answers Are Already in Your Business.
You just need the tools to surface them. Create a free account and run your first diagnostic today. No credit card. No sales call. Just answers.